“Always Beztroska!” - warranty and repairs
We make our products to last for years - for you and for the children you later pass them on to. We give a two-year warranty, and after it ends, we repair products for a small fee.
Warranty and repairs for Beztroska products
The “Always Beztroska!” programme starts with how we choose materials and sewing techniques, and with expert advice on which product you really need. The two-year warranty covers orders placed from September 2022 onwards.
If a product suffers mechanical damage that the warranty does not cover, we will repair it in our workshop. We quote repairs that are not on the price list individually, without putting a strain on your wallet.
- Warranty
- 2 years - on orders from September 2022 onwards
- Zip repair or replacement (1 set)
- PLN 45
- Repair of a liner with a split seam
- PLN 35
- Snap replacement
- PLN 18
- Replacing the elastic in a cuff
- PLN 20
- Replacing the elastic in a cover
- PLN 20
- Other repairs
- individual quote
- Repair requests
- [email protected]
Questions about the warranty and repairs
What repairs do you do?
Most often we sew a new zip into a sleeping bag, mend holes and split seams in stroller liners and replace torn-out snaps on muffs and gloves. Our Kasia sews in the zips, and Wioletta repairs the liners.
How is a repair different from a complaint?
A product fault during the warranty period is a complaint - you do not pay for that repair. We repair mechanical damage from everyday use, for example a torn-out zip, according to the price list.
How do I send a product for repair?
Write to [email protected] and tell us what needs repairing. We will reply with how much it will cost and how to get the product to us.
Do you repair products after the warranty ends?
Yes - after the warranty ends, we will still take care of any Beztroska product that needs repairing, so it can serve you for years to come.
What do you pack orders in?
In biodegradable materials: paper tape, paper and undyed cardboard boxes with our logo, which are much more eco-friendly than white ones. We encourage you to reuse them for your own parcels.
You will find the rules for complaints in our terms and conditions.