Easy returns
You have 14 days from receiving your parcel to return products without giving a reason - including products we make to order from our own designs. You report the return online in Wygodne Zwroty or by email. Products made to your own design, liners and bar covers fitted to a specific stroller model and personalised options cannot be returned.
How to return a product
- Report the returnWithin 14 days of receiving your parcel, fill in the withdrawal form in Wygodne Zwroty, our returns service (in Polish), or write to [email protected]. Give your order number and the products you are returning.
- Send the parcelIn Poland, create the return shipment in Wygodne Zwroty and drop it off at an InPost Paczkomat locker, an ORLEN Paczka or DPD locker, or a Żabka shop. From other countries, send it to our workshop address. You pay for the return shipping.
- Get your money backWe refund your payment within 14 days, by the same method you paid with. We may wait to send the refund until the parcel reaches us.
Returning an order to Beztroska - our return policy
Returns cover products from stock and products we make to your order from our own designs, including liners in the universal cut. The exceptions are products made to your own design (the "Your design" category), liners and bar covers fitted to a specific stroller model and personalised options - under Article 38 of the Polish Consumer Rights Act they cannot be returned. For such a choice, the product page, the cart and the order confirmation say that it cannot be returned.
- Time limit
- 14 days from receiving your parcel, without giving a reason
- We accept
- products from stock and products made to order from our own designs, liners in the universal cut
- Not returnable
- products made to your own design (the "Your design" category), liners and bar covers fitted to a stroller model, personalised options
- How to report
- online in Wygodne Zwroty or by email to [email protected]
- Return shipping
- paid by the buyer
- Refund
- within 14 days, by the same payment method
- Return address
- Beztroska, ul. Gen. Maczka 9, 43-300 Bielsko-Biała, Poland
Frequently asked questions about returns
Can I return a made-to-order product?
Yes, if we made it from our own design, from the shop range. You have 14 days from receiving your parcel to return it, just as with products from stock. The exception is liners and bar covers fitted to a stroller model - for liners, only the universal cut can be returned.
Which products cannot be returned?
Products made to your own design (the "Your design" category, special orders), liners and bar covers fitted to a specific stroller model (including "other model" made from your measurements) and products with a personalised option. We make them especially for you and cannot sell them to anyone else, which is why Article 38 of the Polish Consumer Rights Act excludes the right to withdraw from the contract in this case. The product page and the cart show this before you buy.
Can I alter a product before returning it?
Do not do it if you are thinking of a return. Any change, for example extra openings for folding the stroller in a liner or sleeping bag, makes the product personalised, and then it cannot be returned.
Do you refund the delivery cost?
Yes - together with the price of the products, we refund the cost of delivery to you, up to the cost of the cheapest delivery option in our shop. You pay the cost of sending the parcel back to us.
Can I return a product at your workshop?
Yes - you can bring it to our workshop at ul. Gen. Maczka 9 in Bielsko-Biała within 14 days of receiving your order.
How do I send the return parcel from Poland?
After reporting the return, create the shipment in Wygodne Zwroty: choose how to send it and pay for the shipping. You will get a drop-off code or a label to print, and the courier will deliver the parcel to our workshop.
How do I exchange a product or make a complaint?
Write to us through the form on the Contact page - give your order number and describe what you want instead or what is wrong with the product. We reply within 14 days and tell you how to send it back.
The full rules for withdrawing from the contract and for complaints are set out in our terms and conditions.